Councillor eases ailing pensioner’s burden

PR councillor Rachel Soobiah with ailing pensioner

After living in her East Street flat for over ten years, the 69-year-old pensioner’s life took a turn for the worse when illness resulted in her being admitted to hospital and having both her legs amputated. The pensioner’s quest to continue leading an independent life also suffered a blow when her loyal domestic worker had to unexpectedly return to the Eastern Cape, prompting her to relinquish the flat and move in with family.
In December she settled all her utility bills and in January this year moved out of her flat. Eleven months later however, her daughter stumbled upon a nearly R9000 outstanding electricity bill.
“My mum had settled all her accounts and this bill of nearly R9000 was not only a surprise but also caused her immense distress, something which she didn’t need at all given the difficulties she faced in the last twelve months,” said the daughter.
The pensioner’s plight caught the attention of PR councillor Rachel Soobiah who then undertook to champion the woman’s cause.
Soobiah took the matter directly to Marlin Hoskins who is a senior manager at Msunduzi. The two women then began the process of interrogating the account and eventually succeeded in having the entire account terminated with R8752-70 written off by the accounts management.
“I took the matter to city management and on Monday we were informed that the bill had been cleared. I am delighted that this pensioner’s burden has been lifted and just in time for her to celebrate Christmas and New Year without any unnecessary distress,” said Soobiah.
The pensioner was equally delighted at the outcome of the saga.
“I wish to thank everyone who came on board to assist my family and I am indebted to Mrs Soobiah who worked tirelessly to clear this bill,” the pensioner said. The woman’s daughter said the successful resolution of the matter meant “a weight has been lifted off their shoulders.”
Soobiah urged other residents who have been erroneously billed to contact her on 062 239 0613 or to visit the ANC Truro offices from January 2017 for assistance.

  AUTHOR
Kaitlyn Rajah

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